Frequently Asked Questions

Everything you need to know about our luxury home collections.

What is the typical shipping timeframe for NYRALONDON orders?

Standard UK delivery typically takes 3-5 business days. International shipping times vary by location, usually arriving within 7-14 business days.

Do you offer a returns policy for home decor items?

Yes, we offer a 30-day return policy for all unused items in their original packaging. Please note that bespoke or personalized items are non-refundable.

How can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your parcel's journey.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Are your products ethically sourced?

At NYRALONDON, we prioritize sustainability. We partner with artisans and manufacturers who adhere to fair labor practices and use high-quality, durable materials.

What should I do if my order arrives damaged?

Please inspect your order upon receipt. If an item is damaged, contact our customer support team within 48 hours with photos of the damage to arrange a replacement.